Your Visit > Terms & Conditions

 

Box Office Contact Details

Address:        Box Office, The Apex, 1 Charter Square, Bury St Edmunds, Suffolk, IP33 3FD
Telephone:    01284 758000

Website:        www.buryfestival.co.uk


Box Office Opening Hours


The Box Office is open from 10.00am-5.00pm, Monday-Saturday inclusive.

Please note that opening times for each venue, and event/performance times, are advertised separately.



Methods of Payment

Tickets may be purchased by using one of the following methods of payment: cash, cheque, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards.


We do not accept Maestro International, Amex or Diners cards


 
Methods of Booking

You can book for events online, by phone and in person.

Tickets may be collected from the Box Office at any time during Box Office opening hours.

Seated tickets may be posted to you for a charge of £1 per transaction if they are booked one week prior to the event. If a ticket is lost, tickets will not be re-issued.

When you purchase your ticket, you will be asked if you would like to make a donation towards the future programming of events. 

You can also book for events via post. Please note that extra information will be required, as follows:
1. Your name, address, daytime telephone number and email address (if any)
2. The title of the event, date of performance, type of ticket and number of tickets required
3. Details of any concessions or discounts available to you
4. Payment - please make your cheque payable to St Edmundsbury Borough Council



Festival Friends


Join the Festival Friends to save money on a range of events. £2 off the cost of up to two tickets in top price band on events marked with an F in the festival brochure.

Festival Friends who use online booking for the first time during the priority booking period need to create an account - please click here.

Festival Friends who have used online booking previously only require their email address and password and can proceed by clicking the 'Book Now' button next to their chosen event. A new password can be requested when at the log in page.
 

Concessions & Discounts

Concessions or discounts are available for some events. Please call the Box Office for details on individual events or use the drop down list when purchasing your tickets via our website.

To make a group booking please call our Box Office on 01284 758000 or email us at boxoffice@theapex.co.uk



Disability Aids & Access

If you are concerned about disabled access to any event please ask.

A request to book a space for your wheelchair and a companion seat must be made clear at the time of booking an event as seating or places for the disabled may be limited. Companion seats available beside wheelchair spaces will be released once all other seats have sold out.


 
Special offers

All offers are limited and subject to availability. Discounts apply only to full-price tickets booked in advance and are not available with any other discounts and concessions.

£5 tickets are available where marked for anyone aged under 25.


Booking Dates

Festival Friends booking opens on Monday 20 February
General booking opens on Monday 27 February


Terms & Conditions

By purchasing your ticket and your payment being accepted a legally binding contract is created between you and St Edmundsbury Borough Council. This contract shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes. Tickets may be sold for events both within and without The Borough of St Edmundsbury.


These terms and conditions shall apply to all methods of booking and payment.

By purchasing your ticket you warrant that all details you provide to us are correct, that you are authorised to use your chosen method of payment and that you have sufficient funds to cover the cost of the ticket(s).

All tickets are subject to availability.

Admission

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.


Bury Festival reserves the right to provide alternative seats or places to those specified on the ticket.

Strict age restrictions apply to some events. Please check with the Box Office in advance.

Management staff across the Borough of St Edmundsbury (SEBC) or Forest Heath District Council (FHDC) are authorised to refuse you admission to any event and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending any event promoted by the aforementioned councils. We also reserve the right to terminate your permission to remain at the event location and remove you from the event location in similar circumstances.

We may on occasion have to conduct security searches to ensure the safety of customers.

The aforementioned Councils or the venues involved with Bury Festival accepts no responsibility for lost or stolen property.

No refunds will be offered to you if you are refused entry or removed from any event run by SEBC or FHDC or Bury Festival in such circumstances as are detailed herein.

Latecomers will only be admitted into a Bury Festival event at a suitable break in the performance and at the discretion of Bury Festival stewards, venue stewards or the local event management.

Only food and drink purchased at Bury Festival venues may be consumed in Bury Festival venues and similarly any event run by SEBC or FHDC with catering or hospitality offered.

No cameras or video or audio recording equipment are permitted at Bury Festival events or venues without the express permission of the event promoter and management staff. The making of recordings and photography without such express permission, with or without flash, is strictly forbidden.

Please check your tickets as mistakes cannot always be rectified.

Tickets for events promoted by Bury Festival or with SEBC or FHDC are non refundable. If you are unable to attend an event, tickets may be returned to the Box Office up to one week prior to the date of the event and your account (which is created at the time of booking) will be credited with the value of the ticket less a £2 administration fee per ticket. Your account may be used to purchase tickets for a future event at The Apex.

Tickets for events promoted by a third party are non refundable and will not be credited to your account. Please visit promoter's website for terms & conditions, (The Apex/Bury Festival terms & conditions do not apply). If you cannot use tickets already paid for we may re-sell your tickets or exchange them for another performance of the same event. To exchange or re-sell tickets the originals must be returned to the Box Office at least 24 hours before the performance for which the tickets have been purchased. This service is subject to a handling charge of £2 per ticket and is solely at the discretion of the Box Office Manager. We reserve the right not to accept tickets for re-sale or exchange.

Tickets purchased through an agent representing The Apex or an externally run event must be exchanged with the agent and not with The Apex or the Ticket Office and are sold subject to the agent's own terms and conditions.

Bury Festival nor SEBC nor FHDC are not liable for any tickets that are lost or stolen. Standing tickets will not be duplicated under any circumstances.

Due to health and Safety, The Apex operates a policy of no standing in the balconies.


Cancellations

We reserve the right to alter or vary the performance due to events or circumstances beyond our control without being obliged to refund monies or exchange tickets. This does not affect your statutory rights. However we will do our best to exchange tickets for an alternative performance of the same event where possible.


Ticket fees (less booking and postage fees) may be refunded when the performance for which the tickets have been purchased is postponed or cancelled. If you have purchased the tickets via a credit or debit card, the said card will be credited accordingly. For cash and cheque transactions your money will be returned to you in the form of a cheque.


Reservations

For all reservations apart from group bookings we will hold your tickets for 3 days after the reservation has been made. If after the 3 day period no payment has been received for the tickets they will automatically be released for sale. If the reservation is made less than 3 days before the performance, tickets will be held until 45 minutes before the performance starts.


For group bookings of 10 or more we will hold your tickets for two weeks after the reservation has been made. If after the two week period no payment has been received for the tickets they will automatically be released for sale. If the reservation is made less than two weeks before the performance then tickets will be held for 3 days.

No group bookings will be held for payment on the door or gate to an event.

To make a group booking please call our Box Office on 01284 758000 or you can email us at boxoffice@theapex.co.uk


General

Any complaints regarding the view from the seats or places provided should be made to the Duty Manager prior to the performance and any complaints about the show should be made to the Duty Manager promptly during the performance.


We reserve the right for ourselves and/or third parties to carry out general filming and sound recording in or around the building or grounds where the event is held. Purchase of a ticket signifies your consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. If you object to being photographed or recorded you must advise the Duty Manager before the performance begins.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. We expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned by your reliance on any statements, information or advice contained in our promotional information whether in print, on the website or any other promotional material generated by us.

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